Peturns, Replacement & Refunds policy

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail care@tracium.in

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 7 days

  • The goods are in the original packaging

The following goods cannot be returned:

  • The goods made to your specifications or clearly personalized.

  • The goods which are not suitable for return due to tampering or with unsealed casing after delivery.

  • The supply of goods which are, broken, damaged and were not informed within 24 hours of receiving the delivery.

We reserve the right to refuse returns of any device that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the provided address which is region Specific. Please write to us with your city at care@tracium.in. We will provide the nearest location address.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Warranty

TRACIUM GPS tracking devices are covered by the warranty period mentioned on the product packaging. The warranty covers manufacturing defects only. Damage caused by improper installation, misuse, water ingress due to physical damage, unauthorized repairs, modifications or normal wear and tear is not covered under warranty.

Refunds

Refund Processing, once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days. If a replacement is approved, the replacement product will be dispatched as soon as possible.

Contact Us

If you have any questions regarding this Return Policy, please contact us:

Website: www.tracium.in⁠�

Email: care@tracium.in

Phone: +91 96208 31908